SSH GROUP
Last Update: APRIL, 10 2025
SSH GROUP, Inc (“SSH GROUP”, “we”, and/or “us”) values
your privacy. This privacy policy (“Privacy Policy”) describes the
types of information we may collect from any individual or entity,
including, but not limited to, Clients, Customers, Authorized Users,
and end users (“you”), who accesses or uses SSH GROUP.com
(https://ssheld.com/), including all of its related
applications, dashboards, or platforms (“Services”) and our practices
for collecting, using, maintaining, protecting, and disclosing that
information. By using our Services, you agree to the collection, use,
disclosure, and procedures this Privacy Policy describes.
This Privacy Policy applies to information we collect:
This Privacy Policy does not apply to information collected by us offline. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. If you do not provide your information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it.
Information we collect about you and how we collect it
What We Collect. We collect several types of information from and
about users of our Services, including:
1.1.1. Personal information, by which you may be personally
identified, such as name, postal address, e-mail address, telephone
number, or social security number;
1.1.2. Information that is about you but individually does not
identify you;
1.1.3. Information necessary to make financial transactions, such as
your billing address, other addresses related to you, and credit
card or other payment information; and/or
1.1.4. Information about your internet connection, the equipment you
use to access our Services, and usage details.
1.2. How We Collect Information
1.2.1. Directly from you when you provide it to us.
1.2.2. Automatically as you use our Services. Information collected
automatically may include usage details, IP addresses, and
information collected through cookies, web beacons, and other
tracking technologies.
1.3. Information You Provide to Us. The information we collect
through our Services may include:
1.3.1. Registration and Profile Information. Information that you
provide by filling in forms through our Services. This includes
information provided at the time of registering to use our Services,
subscribing to our Services, signing up to receive information about
our Services, posting material, or requesting further services. We
may also ask you for information when you enter a contest or
promotion sponsored by us, and when you report a problem with our
Services. If you sign up for an account, register to use our
Services, purchase our products, or sign up to receive information
about our Services, we may ask you for your, or your customer’s,
first and last name, e-mail address, phone number, physical address,
P.O. box or other postal address, login information, and any other
information we collect.
1.3.2. Communications with SSH GROUP, LLC. Information when you
contact us directly such as records and copies of your
correspondence (including email addresses), as well as
communications with other parties as you use the Services. For
example, when you contact our Customer Support Team, we will receive
your name, mobile phone number, the contents of a message, and any
other information you choose to provide.
1.3.3. Survey Information. Your responses to surveys that we might
ask you to complete for research purposes such as customer success
and marketing strategy.
1.3.4. Payment information. When you add billing information or a
credit card number to your account or make a purchase (e.g., through
our Payments or Terminal products).
1.3.6. Search Information. Your search queries on the Services.
1.3.7. Images. We collect any images that you submit to our
Services.
1.3.8. Audio and Voice. We collect audio through the Services, such
as voice recordings that may be transcribed by us.
1.4. Information We Collect Through Automatic Data Collection
Technologies. The information we collect automatically may include
personal information. As you navigate through and interact with our
Services, we may use automatic data collection technologies to
collect certain information about your equipment, browsing actions,
and patterns, including:
1.4.1. Usage Information. Details of your use of our Services,
including traffic data, location data, logs, and other communication
data and the resources that you access and use through the Services.
To help us understand how you use our Services and to help us
improve them, we automatically receive information about your
interactions with our Services, such as the ads you click on, pages
or other content you view, the searches you conduct, purchases you
make, your comments, and the dates and times of your visits.
1.4.2. Location Information. When you use our Services, if you allow
us, we will receive your precise location information. We also infer
your more general location information (for example, your internet
protocol (IP) address may indicate your more general geographic
region.
1.4.3. Device Information. We receive information about the device
and software you use to access our Services, including IP address,
web browser type, operating system version, phone carrier and
manufacturer, application installations, device identifiers, other
equipment identifiers, mobile advertising identifiers, and push
notification tokens.
1.4.4. Information from Cookies and Similar Technologies. We collect
information using cookies, pixel tags, or similar technologies.{' '}
1.4.5. Widget Information. Other websites may integrate ALGO
SERVICE, LLC’s widgets (such as SSH GROUP, LLC Webchat). When you
visit a site with a SSH GROUP, LLC widget embedded, we may
receive certain information about you, including information about
the web page you visited, your IP address, and other information
about your device. SSH GROUP, LLC and the widget can recognize
you across websites containing SSH GROUP, LLC’s widgets, and the
widget may be used to show personalized content or advertising. We
know when you interact with a widget, and websites containing the
widgets may receive this information.
1.4.6. Text Information. We may facilitate text messages between you
and your customers. In the process, we may receive information about
these communications, such as the date and time of the SMS message,
the parties’ phone numbers, and the content of any SMS messages.
1.4.7. User Feedback. We receive information about reviews and
surveys and give our clients information about ratings and reviews.
1.4.8. Profile Information. Inferences drawn from any of the
information above to create a profile about you that may reflect,
for example, your preferences, characteristics, and behavior,
including for account security purposes or to enhance our Services
to you.
1.5. Methods for Automatic Data Collection. The technologies we use
for automatic data collection may include:
1.5.1. Cookies (or browser cookies). A cookie is a small text file
containing a string of alphanumeric characters placed on the hard
drive of your computer. We may use both session cookies and
persistent cookies. A session cookie disappears after you close your
browser. A persistent cookie remains after you close your browser
and may be used by your browser on subsequent visits to our
Services. Please review your web browser’s “Help” file to learn the
proper way to modify your cookie settings. You may refuse to accept
browser cookies by activating the appropriate setting on your
browser. However, if you select this setting you may be unable to
access certain parts of our Services. Unless you have adjusted your
browser setting so that it will refuse cookies, our system will
issue cookies when you direct your browser to our Services.
1.5.2. Flash Cookies. Certain features of our Services may use local
stored objects (or Flash cookies) to collect and store information
about your preferences and navigation to, from, and on our Services.
Flash cookies are not managed by the same browser settings as are
used for browser cookies.
1.5.3. Web Beacons. Our Services and our e-mails may contain small
electronic files known as web beacons (also referred to as clear
gifs, pixel tags, and single-pixel gifs) that permit us, for
example, to count users who have visited those pages or opened an
email and for other related website statistics (for example,
recording the popularity of certain website content and verifying
system and server integrity).
We may not always collect personal information automatically, but we
may tie this information to personal information about you that you
provide to us or that we collect from other sources.
How we use your information
We use certain information that we collect about you or that you
provide to us, including certain personal information:
3.1. To present our Services and related content to you;
3.2. To personalize and improve your experience on our Services,
such as presenting tailored content, speeding up your searched,
recognizing when you return to our Services, and storing information
about your preferences, allowing us to customize our Services
according to your individual interests;
3.3. For marketing purposes, such as customizing and communicating
informational or product offerings, promotions, and advertising
materials that may be useful, relevant, valuable or otherwise of
interest to you. We may also use it to estimate our audience size
and usage patterns;
3.4. To send you text messages and push notifications;
3.5. To provide, maintain, improve, and enhance our Services;
3.6. To provide you with information, products, or services that you
request from us;
3.7. To facilitate transactions and payments;
3.8. To provide you with notices about your account or subscription,
including expiration and renewal notices;
3.9. To carry out our obligations and enforce our rights arising
from any contract(s) entered into between you and us, including for
billing and collection;
3.10. To notify you about changes to our Services or any products or
services we offer or provide though it;
3.11. To allow you to participate in interactive features on our
Services;
3.12. To communicate with you, provide you with updates and other
information that you request, respond to comments and questions, and
otherwise provide customer support;
3.13. To market additional or new products or services relating to
SSH GROUP, LLC and your SSH GROUP, LLC Services to you;
3.14. To find and prevent fraud and respond to trust and safety
issues that may arise;
3.15. To de-identify and aggregate information collected through the
Services and use it for any lawful purpose;
3.16. For compliance purposes, including enforcing our Terms of
Service or other legal rights, or as may be required by applicable
laws and regulations or as requested by any judicial process or
governmental agency;
3.17. To fulfill any other purpose for which you provide it;
3.18. In any other way we may describe when you provide the
information; and
3.19. For any other purpose with your consent;
We may also maintain the information we collect or associate it with
personal information we collect in other ways.
We retain your personal information for as long as necessary to
achieve the purpose of the collection unless we are required by law
to keep it longer.
Note that SSH GROUP, LLC’s use and transfer of information from
Google API’s to any other app will adhere to Google API Services
User Data Policy, including the Limited Use requirements.
Disclosure of your information
4.1. Aggregate and Anonymous Information. We may disclose aggregated
information about our users, and information that does not identify
any individual, for any business purpose.
4.2. Personal Information. We may disclose personal information that
we collect or you provide as described in this privacy policy.
4.2.1. Affiliates. We may share any information we receive with our
subsidiaries, affiliates, and partners for any of the purposes
described in this Privacy Policy.
4.2.2. Analytics Partners. We use web analytics services such as
Google Analytics to collect and process certain analytics data.
These services may also collect information about your use of other
websites, apps, and online resources. You can learn about Google’s
practices by going to
https://www.google.com/policies/privacy/partners/ and opt-out of
them by downloading the Google Analytics opt-out browser add-on,
available at https://tools.google.com/dlpage/gaoptout.
4.2.3. Other Users. Our Services enable you to, among other things,
communicate with others. Your name, username, and other profile
information may be viewable and searchable by other users. The
content you post to the Services may be displayed on the Services
and viewable by other users by default. We are not responsible for
the other users’ use of available information, so you should
carefully consider whether and what to post or how you identify
yourself on the Services.
4.2.4. Sale, Acquisition, Merger or Other Asset Transfers. We may
share information to a buyer or other successor in the event of a
merger, divestiture, restructuring, reorganization, dissolution, or
other sale or transfer of some or all of SSH GROUP, LLC’s assets,
whether as a going concern or as part of bankruptcy, liquidation, or
similar proceeding, in which personal information held by ALGO
SERVICE, LLC about our users is among the assets transferred.
4.2.5. To Fulfill the Purpose for which You Provide. We may share
information at your direction. For example, if you give us an email
address or other contact information as a referral, we may use that
email address to contact the referred party.
4.2.6. As Disclosed. We may share information for any other purpose
disclosed by us when you provide the information.
4.2.7. With Consent. We may share information with your consent.
4.3. Other Possible Disclosures of Personal Information. We may also
disclose your personal information:
4.3.1. As Required by Law and Similar Disclosures. In cooperation
with governmental authorities and in our sole discretion, we may
access, preserve, and disclose information about you if we believe
it is necessary or appropriate to: (a) comply with law enforcement
requests and legal process, such as in connection with a court order
or subpoena; (b) respond to your requests; or (c) if we believe a
disclosure of such information is necessary to protect your, our, or
other’s property, rights, or safety. For the avoidance of doubt, the
disclosure of information about you may occur if you post any
objectionable content on or through the Services.
4.3.2. To enforce or apply our Terms of Service, Acceptable Use
Policy, and other agreements, including, but not limited to, for
billing and collection purposes.
4.3.3. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of SSH GROUP, LLC, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Choices about how we use and disclose your information
We strive to provide you with choices regarding the personal
information you provide to us. We have created mechanisms to provide
you with the following control over your information:
5.1. Communications with Other Users. The Services allow you to
communicate with other users. Some of those communications are
intended to be public, such as a review that is left on a website.
Other communications may be private or intended by you or another
user to be private. We cannot always control the actions of other
users with whom you communicate through our Services, so you must be
aware that communications you intend to be private could be shared
publicly by another user with whom you communicate. Furthermore, by
communicating with other users, you acknowledge and agree that
information you post or otherwise make public may be available to
the public or other users.
5.2. Location Information. You can prevent your device from sharing
precise location information at any time through your device’s
operating system settings.
5.3. SSH GROUP, LLC Marketing Communications. You can unsubscribe
from our promotional emails via the link provided in the emails. You
can unsubscribe from our promotional text messages by replying
“STOP”. Even if you out-out of receiving promotional messages from
us, you will continue to receive administrative messages from us.
For example, if we have sent you a promotional email, you may send
us a return email asking to be omitted from future email
distributions, but this opt out will not apply to information
provided to SSH GROUP, LLC as a result of a product purchase,
warranty registration, product service experience or other
transactions.
5.4. Tracking Technologies and Advertising. You can set your browser
to refuse all or some browser cookies, or to alert you when cookies
are being sent. To learn how you can manage your Flash cookie
settings, visit the Flash player settings page on Adobe’s website.
If you disable or refuse cookies, please note that some parts of our
Services may then be inaccessible or not function properly.
If you choose not to provide us with information we
collect, some features of our Services may not work as intended.
Our Services may contain links to other websites,
products, or services that we do not own or operate. We are not
responsible for the privacy practices of these third parties, and we
do not control third parties’ collection or use of your information.
Please be aware that this Privacy Policy does not apply to your
activities on these third-party services or any information you
disclose to these third parties. We encourage you to read their
privacy policies before providing information to them. These third
parties may provide you with ways to choose not to have your
information collected or used in this way.
Furthermore, we do not control third parties’
collection or use of your information to serve interest-based
advertising. However, these third parties may provide you with ways
to choose not to have your information collected or used in this
way.{' '}
Your California Privacy Rights
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. If you have registered with us, you may request that we delete your information in your account by contacting us. We will make commercially reasonable efforts to delete such information upon request. We may archive all or some of your information as we believe may be required by law or for legitimate business purposes.
Data security
SSH GROUP, LLC values the security of your information. We
have implemented reasonable security measures that are designed to
protect the information we maintain.
The safety and security of your information also
depends on you. Where we have given you (or where you have chosen) a
password for access to certain features of our Services, you are
responsible for keeping this password confidential. We ask you not
to share your password with anyone. We urge you to be careful about
giving out information when using certain aspects of the services
such as the Webchat feature. The information you share in public
areas may be viewed by other users of the Services.
Unfortunately, the transmission of information via the
internet is not completely secure. As our Services are hosted
electronically, we can make no guarantees as to the security or
privacy of your information. Although we do our best to protect your
personal information, we cannot guarantee the security of your
personal information transmitted through our Services. Any
transmission of personal information is at your own risk. We are not
responsible for circumvention of any privacy settings or security
measures contained on the Website.
Charges to our privacy policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Services and this privacy policy to check for any changes.
Contact Us
You may direct any questions about these Privacy Policy by
contacting:
SSH GROUP LLC. | (216) 293 50 50
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